Versand

Last Updated: June 18，2026

Thank you for shopping with Photon Matrix. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

  1. Order Processing

After your order is successfully placed and payment is confirmed, you will receive an order confirmation email.

For in-stock products, order processing usually takes [7-14] business days before shipment, unless otherwise stated on the product page.

For pre-order products, the estimated shipping time will be clearly stated on the product page. Unless otherwise stated, Photon Matrix pre-order products are expected to be shipped within 120 days after successful payment confirmation.

  1. Pre-Order Shipping Notice

Photon Matrix products may be sold on a pre-order basis before mass production or final delivery preparation is completed.

The estimated shipping date is not a guaranteed delivery date. It may change due to production progress, quality control, certification, packaging, customs clearance, logistics capacity, supplier delays, or other factors beyond our reasonable control.

If the estimated shipping schedule changes significantly, we may notify you by email. Before the order is shipped, you may contact us to request order cancellation and refund, subject to our Refund Policy and applicable laws.

  1. Shipping Destinations

We currently ship to selected countries and regions. Available shipping destinations may vary depending on product type, local import regulations, logistics service coverage, and carrier restrictions.

If your shipping address is located in a remote area or a region with limited carrier service, additional shipping fees or longer delivery times may apply.

We reserve the right to cancel and refund orders that cannot be shipped to the provided destination.

  1. Shipping Fees

Shipping fees are calculated based on destination, product weight, package size, shipping method, and carrier rates.

Shipping fees may be displayed at checkout or confirmed separately before shipment, depending on your destination and shipping method.

Unless clearly stated otherwise, shipping fees do not include customs duties, import taxes, VAT/GST, brokerage fees, remote area surcharges, storage fees, or other charges collected by customs authorities or carriers in the destination country.

  1. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other local charges.

These charges are not included in the product price or shipping fee unless clearly stated at checkout.

The customer is responsible for paying all applicable duties, taxes, customs fees, brokerage fees, and other import-related charges required by the destination country or region.

Photon Matrix is not responsible for delays, failed delivery, package return, package disposal, or additional costs caused by unpaid duties, customs inspection, import restrictions, incorrect customs information, or failure to comply with local import regulations.

  1. Customs Compliance

Customers are responsible for ensuring that the purchased product can be legally imported, owned, installed, and used in their country or region.

Photon Matrix products may contain electronic components, laser-related modules, sensors, adapters, power cables, or other parts that may be subject to local certification, safety, customs, or import requirements.

We are not responsible for customs rejection, confiscation, penalties, delays, or losses caused by local restrictions or customer failure to comply with applicable laws and regulations.

  1. Estimated Delivery Time

Delivery time begins after the order has been shipped, not after the order is placed.

Estimated delivery time varies depending on the destination, shipping method, customs clearance, carrier performance, and local delivery conditions.

Typical delivery time after shipment may range from [7–20] business days for international orders, but actual delivery time may be longer due to customs clearance, remote areas, weather, holidays, carrier delays, or force majeure events.

  1. Tracking Information

Once your order has shipped, we will send you a shipping confirmation email with tracking information if available.

Tracking information may take several days to update after the package is handed over to the carrier.

If your tracking information has not updated for an extended period, please contact us at [Customer Service Email].

  1. Incorrect or Incomplete Shipping Address

Please make sure your shipping address, recipient name, phone number, postal code, and email address are complete and accurate before placing your order.

Photon Matrix is not responsible for delivery failure, delay, return, additional shipping fees, or package loss caused by incorrect or incomplete customer information.

If you need to change your shipping address, please contact us as soon as possible before the order is shipped. Once the package has been shipped, we cannot guarantee that the address can be changed.

  1. Failed Delivery, Refused Packages, and Unpaid Fees

If a package cannot be delivered because the customer provides incorrect information, refuses delivery, fails to pay customs duties or import taxes, or does not cooperate with the carrier or customs authority, the customer will be responsible for any return shipping fees, storage fees, customs fees, disposal fees, or reshipment fees.

If the package is returned to us, we may refund the product price after deducting all actual costs incurred, including but not limited to shipping fees, return fees, customs charges, and handling fees, unless otherwise required by law.

  1. Damaged, Missing, or Incorrect Items

Please inspect your package immediately upon delivery.

If your product arrives damaged, missing parts, or incorrect, please contact us within [7] calendar days of delivery at [Customer Service Email：info@photonmatrixlab.com] with the following information:

  • Order number
  • Photos or videos of the package and product
  • Photos of the shipping label
  • Description of the issue

We will review the case and provide a suitable solution, which may include replacement parts, repair support, reshipment, or other after-sales assistance.

  1. Split Shipments

If your order includes multiple products or accessories, they may be shipped separately depending on stock availability, production schedule, warehouse location, or logistics arrangement.

You may receive multiple tracking numbers for the same order.

  1. Force Majeure and Delivery Delays

Photon Matrix is not responsible for delays caused by events beyond our reasonable control, including but not limited to customs inspection, customs policy changes, weather, natural disasters, strikes, carrier delays, transportation interruptions, public health events, government actions, war, port congestion, or other force majeure events.

  1. Contact Us

For shipping questions, please contact us:

Company Name: Changzhou Guangzhiju Intelligent Technology Co.,Ltd

Brand: Photon Matrix

Email: info@photonmatrixlab.com

Address: Room 430, 65 Honghe Road, Xinqiao Subdistrict, Xinbei District, Changzhou, Jiangsu, China

Website: www.photonmatrixlab.com